Shipping & Returns
Shipping Policy
AnyRobots Costume Delivery
At AnyRobots, we understand how important it is to receive your unique costume quickly and safely. That's why we offer several convenient delivery options tailored to your needs.
Delivery within Ukraine
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Pickup: You can pick up your order directly from our workshop in Ivano-Frankivsk, Ukraine. This is a great way to personally verify the quality and exclusivity of your costume.
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Postal Services: For delivery across Ukraine, we use the services of reliable carriers – Ukrposhta and Nova Poshta. The delivery cost is calculated according to the carrier's rates and includes appropriate packaging and crating for maximum safety of your costume.
International Delivery
We deliver our costumes worldwide so that everyone can feel part of the unique AnyRobots robo-world!
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Postal Services: International shipments are carried out using Meest-Express or Ukrposhta. The delivery cost is calculated according to the rates of the chosen carrier.
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Individual Delivery: In special cases, we can arrange personal delivery of costumes to your country or to the nearest airport. Even despite the war, we ensure delivery to airports in neighboring countries such as Moldova, Poland, Romania, and Hungary.
How to Calculate Delivery Cost?
For an accurate calculation of the cost and terms of delivery for your order, please contact our manager. Provide your full delivery address, including your zip code, and we will promptly give you all the necessary information.
Return & Exchange Policy
AnyRobots Returns and Exchange Policy
At AnyRobots costume studio, we pride ourselves on creating exclusive custom-made costumes. Most of our products are developed according to individual measurements and unique specifications, making each costume a true designer work of art.
Returns
Since our costumes are individually crafted designer items, they are generally not eligible for return. This allows us to guarantee the uniqueness and exclusivity of each order.
Warranty Service
We are confident in the quality of our products, which is why we provide warranty service for all finished products. In case of a manufacturing defect in your costume, we are ready to accept the item back for defect rectification. Please contact us if you have any questions regarding warranty service.
Restoration and Preparation for Resale
We also accept used costumes of our manufacture for restoration, functional recovery, and preparation for resale. The cost of restoration work depends on the degree of damage and is calculated hourly, plus the cost of necessary materials.